6-Month Hardware & Gear Warranty
Live Lekker, Pack Light—with total peace of mind. Every genuine ATING BAR vaping device and Pack Light outdoor product is backed by our 6-month official South African warranty.
6-Month Coverage
Full protection against manufacturing, material, and workmanship defects for 6 months from your date of delivery.
Local JHB Turnaround
Approved replacements are dispatched directly from our Johannesburg fulfillment hub.
Simple Digital Claims
No complicated paperwork. Just share your order number and a quick photo or video with our support team.
What’s Covered
Manufacturing faults under normal, intended everyday and outdoor use.
- Refillable Pod Devices (Lekker S & Lekker X): Internal battery failure, USB-C charging port malfunctions, chipset errors, or auto-draw sensor faults.
- Pack Light Camp Chairs & Stools: Structural aluminum or carbon steel frame fractures, internal shock-cord failure, molded joint cracks, and stitching defects within rated weight limits.
- Sun Explorer Caps & Accessories: Detachable zip failure, snap button defects, or seam separation upon arrival or normal wear.
- Dead-on-Arrival (DOA) Consumables: Replacement pods or 30ml e-liquid bottles that arrive leaking or unsealed (must be reported within 48 hours of delivery).
What’s Not Covered
Standard exclusions to keep our warranty fair and transparent.
- Consumable Wear: Burnt coils, used refillable pods, or opened e-liquids after initial use (due to hygiene and safety regulations).
- Accidental & Impact Damage: Cracked housings from drops, crushed frames, or damage caused by unauthorized disassembly.
- Liquid & Fire Exposure: Water submersion or e-liquid ingress inside device electronics, or ember/campfire burns on chair fabrics.
- Overloading & Misuse: Exceeding maximum load capacities (e.g., 150kg on High-Back Chairs) or normal cosmetic scratches and sun fading.
How to Submit a Warranty Claim
We resolve most claims within 24 hours on business days.
Capture the Issue
Take a clear photo or a 10-second video demonstrating the defect, and have your ATING BAR order number ready.
Contact Our Team
Send your order number and media to us.
Swift Replacement
Once verified, we dispatch a brand-new replacement unit straight from Johannesburg (1–2 days Gauteng; 2–4 days nationwide).