Shipping & Returns

1. Shipping Rates & Delivery Timelines

We know you want your Ating device quickly, especially when load-shedding hits. That’s why we hold 100% of our stock locally in South Africa. No long overseas waiting times, no hidden customs surprises.

*Note: Delivery timelines may vary slightly during extreme weather or severe load-shedding schedules affecting courier hubs.

2. Tracking Your Package

Once your order leaves our local hub, you will receive an email and an SMS containing your tracking number from The Courier Guy or Pargo. You can track your package live at every step of its journey.

For high-security estates or office parks, please ensure you leave clear instructions (e.g., gate codes or reception drop-off permissions) in the checkout notes to avoid any delivery hiccups, bru!

3. Returns & Exchange Policy

At Ating, we pride ourselves on top-tier engineering. But if something isn't right, we won't give you any drama. Our returns process is simple and straightforward.

Unopened & Unused Items (Change of Mind)

Changed your mind? No stress. You can return any unopened, unused, and sealed items within 7 days of delivery for a full refund or store credit. Please note that the customer is responsible for the return courier fee back to our warehouse in Johannesburg.

4. Hardware Warranty (G-Series Kits)

Your Pioneer G1, G2, and Explorer G3 hardware are built tough, but true manufacturing defects do happen occasionally. We offer a 30-Day Limited Warranty on all electronic components (battery cells and chipsets) from the date of purchase.

What is Covered:

• Device failing to turn on or register the pod out of the box.
• Internal battery failing to hold a charge properly.
• OLED Smart Screen errors or interactive LED malfunctions (G2/G3 models).

What is NOT Covered:

• Accidental damage, drops, dents, or scratches from daily use (dropped it at the braai? That’s on you, bru!).
• Damage caused by using incorrect third-party charging bricks (always use standard 5V/1A or 5V/2A blocks; do not use heavy laptop/tablet fast chargers).
• Normal wear and tear of consumable parts (like burnt or worn-out pods).

5. How to Log a Claim

To start a return or warranty claim, do not stress. Just drop our local South African support team an email with your Order Number (#ZA-XXXX) and a quick video or image clearly showing the issue. We will review it and get you sorted out NOW-NOW!